Full-featured cloud PBX with SIP trunking, call queues, IVR, real-time AI transcription, and natural text-to-speech. Built for Zambian businesses.
Enterprise-grade features that rival 3CX and Avaya — without the complexity or cost
Connect to any SIP provider with multi-trunk support, automatic failover, and per-tenant caller ID management.
Route calls intelligently with ring-all, round-robin, and least-recent strategies. Real-time agent controls.
Build multi-level auto-attendants with custom greetings, DTMF routing, and intelligent timeout handling.
Browser-based SIP phone. No plugins, no downloads. Works on desktop and mobile with full call controls.
Automatic call recording with tenant-isolated storage, instant playback, and secure download.
Complete isolation with dedicated contexts, extensions, queues, and billing. One dashboard for all tenants.
Consult with the transfer target before completing. Blind and attended transfer from webphone and mobile app.
Silent listen, whisper coaching, and barge-in on live calls. Supervisor tools for quality assurance and training.
PIN-protected meet-me conference rooms with admin controls, join/leave announcements, and per-tenant profiles.
Time-based call routing with per-day schedules, holiday overrides, and automatic after-hours voicemail.
Find-me/follow-me routing: ring desk first, then mobile, then voicemail. Never miss a call again.
Send and receive business SMS. Inbound webhooks, message logging, and carrier API integration built in.
Drag-and-drop call flow designer. Build IVR trees, queue routing, and time conditions visually — compiles to live dialplan.
Real-time dashboard with active calls, queue depths, agent status, and calls-per-hour. WebSocket-powered live updates.
Call volume trends, hourly patterns, per-extension stats, ASR/ACD metrics, and CSV export. Chart.js powered dashboards.
Login and logout extensions from any physical phone. Flexible seating for shared workspaces and shift-based teams.
Automatically detect voicemail vs. live answers on outbound calls. Tunable parameters for optimal accuracy.
Caller ID verification and attestation for fraud prevention. Validate inbound calls and sign outbound identity headers.
Unify voice, messaging, and video into a single system your whole team can use
Handle calls, WhatsApp, SMS, email, and live chat from one unified inbox. Every interaction is tracked, recorded, and searchable.
Internal extensions, ring groups, call parking, and conference bridges keep your team connected. Transfer calls seamlessly between desk phones, softphones, and mobile.
Track call volumes, agent performance, queue wait times, and ASR/ACD metrics. Live wallboard with WebSocket updates. Export CSV reports or view interactive charts.
Automatically transcribe calls, generate summaries, and convert text to natural speech with our integrated AI pipeline.
Agent: Thank you for calling ONTECH support, how can I help you today?
Caller: I'm having issues with my extension not ringing when calls come in.
Agent: I can help with that. Let me check your extension configuration right now.
Native integrations with ONTECH products and open APIs for everything else
Automatic screen pops on incoming calls. Click-to-call from contact records. Full call history synced to customer profiles.
Link calls to invoices, purchase orders, and support tickets. Automatic customer lookup from accounting records.
Inbound calls auto-create tickets. Agents see full ticket history during calls. Escalation rules tied to SLA timers.
Real-time HTTP callbacks for call events. Trigger automations in any system when calls start, answer, or end.
Full API access to extensions, queues, CDR, recordings, and tenant management. Build any custom integration.
Connect to Salesforce, HubSpot, Zoho, Microsoft Teams, Slack, or any third-party system via our open API.
Get started in minutes. No hardware required. No long-term contracts.
Start Free Trial